Solutions

Solutions

Whether it's a problem within your existing solution that you may need to fix or a business objective that you don't have the resource to achieve internally, we can work with you to identify the best solution for your organisation.

We have a range of supply chain solutions available to suit your requirements; whether it's as simple as having access to our nationwide network of Wolseley UK branches or a full stores management operation you would like us to manage on your behalf.

Procurement models and stores management

We know that every customer and their needs are different so we have different supply solutions we can offer:

Network of branches

Utilise our national branch network of over 1300 Wolseley UK branches including Plumb, Parts & Drain Center.
  • Integrated Services can add value by acting as a single point of contact across the entire Wolseley UK business. Key features include:
  • Access to the extensive Wolseley UK branch network - 1300 branch locations throughout the UK
  • A Hub & Spoke model; keeping a primary stock holding in one strategically located Wolseley UK site and allowing ‘spoke’ branches to call off as and when required
  • In house owned logistics
  • Next day delivery - order up to 4:30pm
  • A 24/7 operation

Logistics partner

Utilise our transport facilities to minimise the number of vehicles and stock holdings you require.
  • With fuel costs on the rise and the increasing pressures to reduce your overheads, we can manage your logistics operations on your behalf.
  • Reduce your transport & fuel costs
  • Benefit from next day delivery - order up to 4:30pm
  • A 24/7 operation

Dedicated stores management

We can work with you to simply supply an existing store, supply & manage an existing store or set up a new, Wolseley UK owned store and manage it on your behalf.
  • Subject to the level of integration required, we have vast experience in providing the Stores Management solution. Whether it's an existing store or a new store, we can take over an existing solution or support you in developing a new stores offering:
  • • Open book policy
  • • Duration of contract: minimum 4 years
  • • TUPE Transfer
  • • Margin recovery through G.P. on sales or management fee
  • We can work closely with you to identify what supply route is best for your business.

Additional services

At Integrated Services, we believe there is more to developing a supply chain solution than simply moving products from one location to another.

Adding value through the provision of additional services is central to our offering and means we develop strong relationships with our clients who view us as an extension to their internal supply chain teams:

  • E-Commerce
    • Consolidated invoicing
    • Enhanced management information
    • Systems integration via consultation
  • Van Stock Management by Trade
  • Waste Management
  • Transport Planning & CO2 Management
  • Locally sourced produce when required
  • Out of hours service
  • Contractor Product and Installation Training
  • Asset management and Procurement resourcing
  • Disaster Recovery Plans
  • Tenant & Staff Discount Schemes
  • Access to Parts Arena
  • Project Management Capability
  • Service Level Agreements
  • Interactive Web Based Wolseley Customer Portal
  • KPI Management & Reporting
  • Dispute resolution process; Measure2Improve

Wolseley Customer Portal

‘Knowledge’ is one of the 6 Integrated Services customer commitments; ensuring all clients have access to up to date, relevant information about their business and the products and services they receive from IS.

The Wolseley Customer Portal is a web based system that provides each client with all the information they need at a click of a button. The fully interactive dashboard includes management information and key performance measures such as spend trackers, stock availability and credit note analysis.

Key features

Once logged in, the client will see both Sales & Performance results bespoke to their organisation, displayed in interactive graphs & tables which they can toggle to manipulate the data that it displays, including:

Sales:

  • Total
  • By category
  • By product

Performance:

  • Orders
  • OTIF
  • Stock
  • Credits

Report and system updates are communicated instantly by email and all reports can be exported as a PDF for onward distribution. This information forms the basis of quarterly customer reviews between an IS branch manager (where applicable), IS regional management and the client to discuss performance and identify areas for focus and improvement.

Key benefits

  • instant access to up to date, web-based reporting
  • interactive reports which can be edited and downloaded
  • all the information clients need in one place
  • consolidated and relevant KPI reporting

Feedback

Customer feedback from existing clients on the Wolseley Customer Portal has been incredibly positive.

Neil O'Halloran, co-managing director for Evolve Facility Services Ltd, commented:

“The new Wolseley Customer Portal is far more advanced than anything I've seen before. It is so professional and will allow us to access information for ourselves rather than chasing someone for a post-it note with last month's spending on it!”

Nigel Harris, delivery manager, asset management for Walsall Housing Group, agreed:

“I was really pleased to see the portal in action at the recent CIH exhibition. It is a fantastic tool for our organisationto utilise; not only will it allow us to drill down into the operative reporting but will subsequently enhance productivity of our trades colleagues.”

Ian Watson, procurement director for Mears Group, added:

“As an existing customer of Integrated Services, it was fantastic to see the new portal being demonstrated at CIH. Management information presented in this way is simply world class and considerably ahead of the game for this industry. The portal acts as an additional incentive for us to award more business to Wolseley UK as it makes reviewing our KPIs so much easier.”

Click below to find out more about the Wolseley Customer Portal: